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Folder Level Tracking in CRM Online 2015 Update 1

Tracking email activities is key to successful customer engagement, from sales to service. In this video, we'll walk you through setting up folder level tracking to simplify and automate email tracking, which improves end-user productivity and helps to drive positive customer engagement. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx and http://go.microsoft.com/fwlink/?LinkId=394323

Organization Data (OData) Service in Microsoft Dynamics CRM

Organization Data service is available since Microsoft Dynamics CRM 2011 and is mainly used for client side development (code running in browser)  using JavaScript. 

It supports JSON format for request and response which can be easily handled from JavaScript, therefore this is preferred service for client side development.  

Key points about Organization Data service:

  • It is preferred service for client-side development.
  • Organization Data service is also known as "OData" or "REST" endpoint.
  • Microsoft Dynamics CRM uses Windows Communication Foundation (WCF) to provide REST-based service.
  • It supports JSON and ATOM format.
  • Organization Data service can be used within Web resources, form scripts and ribbon commands.
  • Authentication is provided by the application itself, no need to write authentication code.
  • It implements OData v2 standard.
  • It is deprecated with Microsoft Dynamics CRM 2016, Web API should be used to support Microsoft Dynamics CRM 2016 and future versions.
  • It can return maximum 50 records in a single retrieve operation.
  • It is much fatser as comared to Organization service, because less bytes in JSON message in comparison to SOAP message.

Actions that can be performed with Organization Data service:

  • Create   
  • Retrieve
  • Update
  • Delete
  • Associate
  • Disassociate 

Organization Data service usage:

  • Improves use experience, avoids unnecessary page refresh. 
  • CRUD operation from JavaScript.
  • Validation at client side.
  • Conditionally populating fields from organization data.

Organization Data service endpoint URLs

Organization Data service endpoint URL for Microsoft Dynamics CRM organization can be found at:

 Settings > Customizations > Developer Resources


Microsoft Dynamics CRM Server Roles

MS CRM Notes

Dynamics CRM Server Roles

With Microsoft Dynamics CRM Server, you can install specific server functionality, components, and services on different computers. These components and services correspond to specific server roles.

Full Server Role

  • Contains all roles from Front End Server, Back End Server and Deployment Administrator Server
  • This is default option

Front End Server Role [Web Application Server, Organization Web Service, Help Server]

  • Required for running client applications
  • Required for applications developed with Microsoft Dynamics CRM SDK

Back End Server Role [Asynchronous Processing Service, Email Integration Service, Sandbox Processing Service]

  • Handles asynchronous events such as async workflows, async plug-ins, database maintenance, and email routing.

Deployment Administration Server Role [Deployment Tools, Deployment Web Service, VSS Writer Service]

  • Manages Microsoft Dynamics CRM Deployment using methods described in the Microsoft Dynamics CRM SDK and
  • Deployment Tools


[Job] - IBM: Application Architect: MS Dynamics CRM, India


Company : IBM

Location: Bangalore, Gurgaon, Kolkata, Pune, Hyderabad

Required Technical and Professional Expertise:
Application Architect CRM Roles and Responsibilities: You will: -

  • -Evaluate and review new and existing software applications and technologies.
  • -Identify systems solutions to support business strategies and objectives
  • -Research, design, and develop software solutions to meet specifications.

Preferred Technical and Professional Experience:

Provide on-going support for production applications *Experience : 10 Years to 18 Years

Preferred Education:
Bachelor's Degree

Microsoft Dynamics CRM 2011: Creating a Navigation Link

Links can be established between CRM entities and external web pages. These pages can then be viewed within CRM forms. This quick demonstration will show you how.

What is difference between early and late binding?

Key difference between early and late binding involves type conversion. Whereas early binding provides compile-time checking of all types so that no implicit casts occur, late binding checks types only when the object is created or an action is performed on the type. The Entity class requires types to be explicitly specified to prevent implicit casts.

[Job] - Microsoft Dynamics CRM Consultant, United Kingdom

IBM Hiring for Microsoft Dynamics CRM Consultant

Location: Any City, United Kingdom

Category: Consultant

Required Skills:

  • Business process analysis, requirements capture, design and product configuration skills that have been proven within enterprise level clients.
  • A self starter with the ability to work within an operating framework.
  • Willing to work across our European practice and client sites
  • Ability to identify and analyze business and functional requirements.
  • Ability to design solutions based on the Dynamics CRM platform.
  • Demonstrate the ability to configure CRM.

Other skills required:

  • Good presentation skills.
  • Excellent communication skills both written and verbal.

Desirable skills:

  • Ability to prepare and deliver solution training (Admin, end user)

Experience of the following configuration processes:

  • Workflow Entities & relationships
  • Form design Business process flows
  • Javascript within forms
  • General system administration
  • Security roles Deployment processes

Please note, the base locations for this role are: Southbank (London), Manchester, Warwick or Hursley.



Microsoft Dynamics CRM 2016 Certifications

Microsoft Dynamics CRM 2016 Certification Exams

Microsoft Dynamics CRM 2013 Business Process Overview

Record Type: Product Catalog

In Microsoft Dynamics CRM  Product Calalog has following componenets:

  • Products: Product Represents
    • Product
    • or Service 
  • Units of Measure:
    • Unit of how received from Vendor
    • or Sold to Customer 
  • Price Lists:
    • Defines prices that are charges for product under ceration circumstances. 
    • Can be muplitple price lists for different occasions and markets.
  • Discount Lists: Allows to offer product at different sales price, depending on quantity purchased.
    • Discount can be:
      • Amount based
      • Percentage based

Microsoft Dynamics CRM 2016 Certifications

Microsoft Dynamics CRM 2016 Certification Exams