Tracking email activities is key to successful customer engagement, from sales to service. In this video, we'll walk you through setting up folder level tracking to simplify and automate email tracking, which improves end-user productivity and helps to drive positive customer engagement. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx and http://go.microsoft.com/fwlink/?LinkId=394323
Queue is a central location to monitor the progress, prioritise user work and change status of activities. Or collection of queue items.
It is used to processing sales orders, responding to service calls, pre validation of consumer services, tracking of emails and product information to prospect clients.
The following information pertains to queues:
All customizable entities, business or custom, can be enabled for queues.
A default queue is automatically created for each new user or team.
You can assign and share queues with other users and teams to improve collaboration efforts.
Queues can be enabled for workflows and audit. This helps improve productivity and track the entity and attribute data changes for future analysis and reporting.
A queue contains information about the user who is working on a particular queue item. This helps you manage your resources more efficiently and helps to prevent duplication of work.
A queue can contain multiple entity types, such as tasks, emails, or cases.
A queue is user-owned or team-owned. This provides a high level of security by allowing data access to specified users and teams instead of to the whole organization.
Microsoft Dynamics CRM 2011: Multiple Forms
Demonstration of how to add additional forms for entities in Dynamics CRM 2011
Deployment Web Service in Microsoft Dynamics CRM
In Microsoft Dynamics CRM you can use the Deployment Web service (Deployment Service) as a programmatic alternative to using the Deployment Manager. This allows you to manage organizations, servers, and licenses for deployments of Microsoft DynamicsCRM.
With Deployment service you can create solutions to do the following:
Manipulate the organization entity to create, import, upgrade, enable or disable organizations.
Retrieve and view Microsoft DynamicsCRM license information for a deployment.
Update deployment configuration settings.
Add or remove deployment administrators.
Enable, disable, or delete servers.
Update settings that are stored in the configuration database.
Enumerate and change state of servers in the deployment.
The deployment service works with Windows integrated authentication (Active Directory) only.
Usage of the web services in Microsoft Dynamics CRM include:
Performing CRUD operations against CRM data
Mobile application development
Portal development for non-crm users
Integration between Dynamics CRM and other applications like ERP
Custom user interface development for Dynamics CRM
Microsoft Dynamics CRM Online 2015 Update 1 - Service New Features
Conditional formatting of grid records in Microsoft Dynamics 365
Microsoft Dynamics 365 lacks essential feature conditional formatting similar to which we have in Microsoft Excel which is often demanded by the business users.
With Color Grid for Microsoft Dynamics 365 you can colorize grid records in Microsoft Dynamics 365 based on a certain criteria, color schemes are also completely configurable to match the customers taste and can be configured by the end users.
Some examples of using Color Grid are:
Highlight HIGH priority cases
Highlight today's activities
Highlight Qualified leads
Highlight Opportunities with revenue Greater than X amount
Highlight Due activities in Next 7 days
Following is the link to Color Grid for Microsoft Dynamics 365