This role will require you to accumulate, maintain, and demonstrate technical knowledge of Microsoft Dynamics CRM and related Microsoft products. You will apply this knowledge to each customer through proactive and preventative work to promote organizational health and reduce risk at their site. This role requires the ability to acknowledge opportunities and solve real world customer business problems by leveraging Microsoft Business Solutions Applications and technologies. Strong product knowledge of Microsoft Dynamics CRM is required; communication, and customer relations skills are needed to complement product and technical knowledge.
Minimum Requirements: Solid understanding of client/server, networking, and Internet technologies fundamentals. Candidate must possess strong knowledge and demonstrated technical proficiency in Windows Server and Microsoft client products, SQL Server, and Dynamics CRM. In addition, the successful candidate must possess knowledge of DNS, Exchange Server and Active Directory as it relates to successful implementations of Dynamics CRM. Five or more years of experience in systems development, network operations, and software support or I.T. consulting or five or more year’s industry experience with Microsoft products are required. Effective learning skills, ability to work well in a team environment and strong problem-solving skills are also critical to success in the role.
Goal: To provide high quality technical support reactively and proactively to a designated set of strategic Microsoft customers.
Responsibilities: Primary responsibilities include providing on-site and remote technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software. The successful candidate will be capable of providing field technical support and proactive service presence for groups in the Microsoft Services organization, including but not limited to Premier and Professional Support, Microsoft Consulting Services, and escalation engineers. The Premier Field Engineer acts as the primary technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for corporate customers, including issues escalated to the highest levels of management. The candidate will provide technical support including product technical training onsite, as well as via telephone, and electronic media. Candidate must be able to manage hot issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved.
Overnight travel may be required. Travel requirements vary regionally and could be in the range of 30-75%. Candidates must possess current passport or be able to obtain passport within 90 days of hire. The candidate should already have current US work authorization and live within US and be willing to relocate if needed.
Qualifications: 4-year technical degree or equivalent work experience, 5+ year’s customer experience. Ideal candidate would have 2+ years of experience with the Microsoft Dynamics CRM product. MCSE strongly preferred, but not required at hire. Candidate must possess the ability to effectively communicate with customer managers and executives on technical and business issues. Strong organization, communication, problem solving, time management, and negotiation skills.
IGH Solutions saves by switching to Microsoft Dynamics CRM
Hear how IGH Solutions switched over from Salesforce.com to Microsoft Dynamics CRM allowing them to save significant amounts of money and enjoy a cohesive environment in which their multiple business units can work.
Microsoft Dynamics CRM 2011: Implementing Claims and IFD: Part 5
This session will cover the setup of claims with an un-trusted domain.
Microsoft Dynamics CRM Online - Guided Processes Demo
Microsoft Dynamics CRM Online helps improve team effectiveness with consistent and streamlined processes. Organizations can create customized automated workflows without the need for expensive or complex application development.
Control Tower for CRM User Adoption
When companies contact us to help them solve their end user adoption problems, of course we try to understand the scope of the problem right away. Unfortunately many (most?) companies can't even quantify exactly how many users utilize the system on a daily, weekly, monthly basis. The CRM administrators are stuck tracking down rumors and myths about their system usage, and these half-truths make the research nearly impossible. Even worse, the administrators can't even quantify whether or not any changes they make to improve the system really improve end user adoption! To help solve these problems, we built our proprietary Azure-hosted application Control Tower that accurately measures and quantifies end user adoption on a day-by-day basis. By deploying Control Tower in your Microsoft Dynamics CRM deployment, you have the objective data you need to measure and drastically improve your end user adoption.
Activity Feeds Disable Rules (4 of 5): Dynamics CRM 2011
This snack explains how activity feeds allows users to stay up to date on the CRM records that are most important to them. After you complete this snack you will be able to:
• Install activity feeds
• Configure entities for activity feeds
• Disable activity feeds rules
• Auto post activity feeds
Record Type: Customer
Within Microsoft Dynamics CRM there are two types of customers:
Accounts: Represents Organization or Company
Examples: Customers, Vendors, Partners, Reseller.
Contacts: Represents individual Person.
Activities and Dashboards - Dynamics CRM 2011
The built-in Dynamics CRM 2011 Activities report is a pretty good report. It's even better if exposed on a dashboard, which I show you how to do in this recording, which is an excerpt from the June session of my Dynamics CRM 2011 Essentials series.
Microsoft Dynamics CRM 2011: Multiple Forms
Demonstration of how to add additional forms for entities in Dynamics CRM 2011
Using Auditing - Microsoft Dynamics CRM 2011
In this video we demonstrate the 3 levels of control related to auditing.
We also demonstrate the Audit View and Audit Summary features.