Tracking email activities is key to successful customer engagement, from sales to service. In this video, we'll walk you through setting up folder level tracking to simplify and automate email tracking, which improves end-user productivity and helps to drive positive customer engagement. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx and http://go.microsoft.com/fwlink/?LinkId=394323
Microsoft Dynamics CRM 2011: Using the Audit tool
Exploring the Microsoft Dynamics CRM 2011 auditing capabilities. How to enable and disable auditing. Tracking changes made to CRM records.
What is difference between database and disk deployment?
Plug-ins stored in the database is automatically distributed across multiple Microsoft Dynamics CRM servers in a data centre cluster and are included in database backups and redeployments. On-disk storage of plug-ins is useful for debugging plug-ins using Microsoft Visual Studio.
Conditional Formatting in the Outlook CRM Client
Rollup and Calculated Fields in Microsoft Dynamics CRM 2015
Difference between Web API, Organization service and Organization Data service in Microsoft Dynamics CRM
Web API is introduced with Microsoft Dynamics CRM 2016 and will provide parity with the Organization service.
Key points about Web API:
Web API provides parity with Organization service with some limitations.
It implements OData (Open Data Protocol) version 4.0 which is an open standard for building and consuming RESTful APIs over rich data sources like DOC, HTML and PDF.
Because Web API is built on open standards therefore it's no necessary to use Microsoft Dynamics CRM provided libraries, third-party libraries can be used to generate classes.