Microsoft Dynamics CRM (Service) - Multiple Choice Question


Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft.

The product focuses mainly on Sales, Marketing, and Service sectors, but .net framework can be used to customize it.


Which two record types require a reference to the subject tree? Each answer presents part of the solution.(Choose TWO)

[A] Sales Attachments

[B] Case Resolution Activity

[C] Cases

[D] Sales Literature

[E] Knowledge Base articles


You review a Knowledge Base article. On the Article tab of the ribbon, which option is NOT in the Action group?

[A] Submit

[B] Unpublished

[C] Approve

[D] Reject

[e] Publish


What role do keywords play in the Knowledge Base?

[A] Keywords are only used to manage the Knowledge Base.

[B] Keywords relate similar cases to each other

[C] Keywords are used to search for articles.

[D] Keywords define the subject tree.


You review a published Knowledge Base article. Which two actions can you perform? (Choose TWO)

[A] Add a note

[B] Change the subject

[C] Add a keyword

[D] Add a section

[E] Add a comment


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