Microsoft Dynamics CRM (Service) - Multiple Choice Question
Microsoft Dynamics CRM
Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft.
The product focuses mainly on Sales, Marketing, and Service sectors, but .net framework can be used to customize it.
[A] Sales Attachments
[B] Case Resolution Activity
[D] Sales Literature
[E] Knowledge Base articles
You review a Knowledge Base article. On the Article tab of the ribbon, which option is NOT in the Action group?
What role do keywords play in the Knowledge Base?
[A] Keywords are only used to manage the Knowledge Base.
[B] Keywords relate similar cases to each other
[C] Keywords are used to search for articles.
[D] Keywords define the subject tree.
You review a published Knowledge Base article. Which two actions can you perform? (Choose TWO)
[A] Add a note
[B] Change the subject
[C] Add a keyword
[D] Add a section
[E] Add a comment
Page 4 of 4