Microsoft Dynamics CRM (Sales) - Multiple Choice Question
Microsoft Dynamics CRM
Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft.
The product focuses mainly on Sales, Marketing, and Service sectors, but .net framework can be used to customize it.
[A] Remove the product from the family hierarchy.
[B] Modify the open opportunities.
[C] Update the price list.
[D] Retire the product.
[E] Modify the validity date of the product.
When creating a Lead, which type of information can you enter on the Main Lead form?
[C] Additional addresses
Which type of activity can you convert to a Lead?
When you qualify a lead, which two records will also be created?(Choose TWO)
[C] Campaign Response
Which field is required to create a new Opportunity record?
[A] Originating Lead
In which two circumstances does the auto save process save changes to Lead records?(Choose TWO)
[A] When a user exits a changed record
[B] Every 30 seconds
[C] When a user creates the record.
[D] Every 120 seconds
[E] Every time a user moves the focus out of an edited field
A company tracks competitors by using Connection records instead of using the native Competitors Related Opportunity and Competitor between the Opportunity and the Account, which represents the competitor. Accounts have a flag which designates the record as a competitor. Which statement is true?
[A] The Connection record is used to populate the options in the Competitor field on the Opportunity’s resolution activity for Lost Opportunities.
[B] A Connection record is created between the Opportunity and the Account.
[C] The Competitor/Win Loss report uses the Connection record to indicate how well the organization is doing versus a competitor.
[D] The Connection record is used to populate the options in the Competitor field on the Opportunity’s resolution activity for Won Opportunities.
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