Microsoft Dynamics CRM (Sales) - Multiple Choice Question
Microsoft Dynamics CRM
Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft.
The product focuses mainly on Sales, Marketing, and Service sectors, but .net framework can be used to customize it.
A potential customer is defined as which of the following in Microsoft Dynamics CRM?
What is an Opportunity?
[A] Promise of purchase by a customer
[B] Potential sale
[C] Equivalent to a lead
[D] Record created after a quote is prepared
What must be created before a price list item can be created? Mark all that apply.
[A] Discount list
[B] Price list
[D] Unit group
What defines the various measurements in which a product is available or packaged?
[A] Base unit
[B] Discount lists
[C] Primary units
[D] Unit groups
Which of the following are benefits of using the product catalog?
[A] With a product catalog, you can use system-calculated pricing and automatically generate quotes from opportunities.
[B] With a product catalog, you can apply different price lists to opportunities and quotes and see their impact on opportunity or quote totals.
[C] With a product catalog, you can no longer adopt user-provided pricing.
[D] With a product catalog, you can associate price lists with campaigns and automatically pre-fill campaign opportunities with the same price list.
Which one of the following tasks is NOT required to create a product catalog?
[A] Setting up price lists
[B] Setting up products
[C] Setting up unit groups
[D] Setting up contract templates
Which of the following are not available to add to a dashboard directly through the Microsoft Dynamics CRM interface?
[B] Web Resources
[D] Advanced Find views
[E] Other DASHBOARDS
True or false: Goals must have a Parent-Child goal.
True or false: You can edit Fiscal Period settings.
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