Microsoft Dynamics CRM (Installation) - Multiple Choice Question


Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft.

The product focuses mainly on Sales, Marketing, and Service sectors, but .net framework can be used to customize it.


Which of the following e-mail systems are natively supported by the Microsoft Dynamics CRM 2011 E-mail Router? (Choose all that apply.)

[A] POP3-compliant servers (for incoming e-mail only)

[B] SMTP-compliant servers (for outgoing e-mail only)

[C] IMAP-compliant servers (for incoming e-mail only)

[D] Microsoft Exchange Online


A company uses Microsoft Dynamics CRM 2011 on-premises. You need to create an incoming Microsoft Exchange Online profile for the Microsoft Dynamics CRM 2011 E-mail Router. Which authentication type should you use for the incoming profile?

[A] Clear Text

[B] Windows Authentication

[C] NTLM

[D] Anonymous


Which of the following 32-bit operating systems is supported by the 32-bit edition of the Microsoft Dynamics CRM 2011 E-mail Router?

[A] Windows Server 2003

[B] Windows Server 2008

[C] Windows Vista

[D] Windows 7


When using smart matching, which components of an email message are inspected by the Microsoft Dynamics CRM 2011 E-mail Router?

[A] subject, senders address, and recipients addresses

[B] body, senders address, and recipients addresses

[C] header, body, and subject

[D] subject, body, and senders address


You need to install the Microsoft Dynamics CRM 2011 E-mail Router for use with only a POP3 email system. What should you do?

[A] Before installing the E-mail Router, install Microsoft Office Outlook on all client computers.

[B] Before installing the E-mail Router, install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects.

[C] Before installing the E-mail Router, install and start Microsoft Dynamics CRM Server 2011.

[D] While installing the E-mail Router, do not select the Rule Deployment Wizard component.


A company has POP3 email accounts and sends mail by using the SMTP protocol. You configure two queues in an on-premise deployment of Microsoft Dynamics CRM 2011 to use a forward mailbox for incoming email and the Microsoft Dynamics CRM 2011 E-mail Router for outgoing email. All employees use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook for incoming email and the E-mail Router for outgoing email. How many profiles should you create in the E-mail Router Configuration Manager?

[A] one incoming profile and one outgoing profile

[B] two incoming profiles and one outgoing profile

[C] one incoming profile and two outgoing profiles

[D] two incoming profiles and two outgoing profiles


A company has a server named EX1 that runs Microsoft Exchange Server 2003. You need to configure an incoming profile in the Microsoft Dynamics CRM 2011 E-mail Router Configuration Manager for the Exchange server. What should you enter as the incoming server name?

[A] http://ex1

[B] http://ex1/EWS/Exchange.asmx

[C] http://ex1/owa

[D] ex1


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