Microsoft Dynamics CRM (Installation) - Multiple Choice Question

Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft.

The product focuses mainly on Sales, Marketing, and Service sectors, but .net framework can be used to customize it.

An administrator needs to configure Microsoft Dynamics CRM to send and receive emails but does not want to install the Email Router. The organization uses Exchange Server 2007. What should the administrator do?

[A] Configure users to use the "Microsoft Dynamics CRM for Outlook" option.

[B] Use a forward mailbox.

[C] Configure users to use Server-Side Synchronization

[D] Ask users to use the "All email messages" tracking option.

A user has selected the "Email messages in response to CRM email" tracking option. The administrator has configured "Server-Side Synchronization or Email Router" as the incoming email option for the user. However, none of the user's emails are appearing in Microsoft Dynamics CRM. What is the most likely reason?


[B] The Email Router service is not running

[C] The administrator has turned off Smart-Matching

[D] The administrator has turned off Tracking Token matching

Which of the following is responsible for monitoring a forward mailbox?

[A] Email Configuration Manager

[B] Microsoft Dynamics CRM Server

[C] Microsoft Dynamics CRM for Microsoft Office Outlook

[D] Email Router Service

Which of the following is installed by the Microsoft Dynamics CRM Email Router?

[A] Email Router Service

[B] Microsoft Dynamics CRM Forward Mailbox

[C] SMTP Server

[D] POP3 Mail Server

Which of the following email systems is not supported by the Email Router?

[A] Exchange Server 2007

[B] SMTP Server

[C] IMAP Server

[D] POP3 Server

Which of the following is not supported for a Microsoft Dynamics CRM 2013 deployment?

[A] Active Directory Federation Services 2.0

[B] Windows Server 2003 Active Directory domain modes

[C] Internet Explorer 8

[D] Microsoft SQL Server 2005

Which Microsoft Dynamics CRM Server role is responsible for handling data imports?

[A] Web Application Server

[B] Asynchronous Processing Service

[C] Sandbox Processing

[D] Deployment Tools

Which of the following does the CRM Server Setup program install if it is not present?

[A] Microsoft SQL Reporting Services

[B] Internet Information Services

[C] Microsoft SharePoint

[D] Microsoft SQL Server

Which type of Client Access License provides access to all features of Microsoft Dynamics CRM?

[A] Basic

[B] Essential

[C] Professional

[D] User

What is the purpose of Microsoft Dynamics Reporting Authoring Extension?

[A] Required to write custom Fetch-based reports.

[B] Required to write custom SQL-based reports

[C] Required to use the report wizard.

[D] Required to schedule reports

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