Microsoft Dynamics CRM (Installation) - Multiple Choice Question


Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft.

The product focuses mainly on Sales, Marketing, and Service sectors, but .net framework can be used to customize it.


You are installing a new Microsoft Dynamics CRM deployment that uses a clustered Microsoft SQL Server. Which SQL Server computer name should you specify in the Microsoft Dynamics CRM installation?

[A] Witness computer

[B] Mirrored database computer

[C] Virtual server

[D] The active server in the cluster


What is the main purpose of installing Microsoft Dynamics CRM server roles on different computers?

[A] To host multiple organizations

[B] To provide protection against the failure of a computer

[C] To balance the processing load across several servers

[D] To direct network traffic to the computer with the lightest load


User A changes the estimated close date of an opportunity while offline. While the user is offline, User B closes the opportunity in the Web application with a status of Won. What happens when User A goes back online?

[A] The estimated close date is updated

[B] User A is presented with an option to re-open the opportunity to allow the estimated close date to be updated.

[C] A new opportunity is created using the details from the offline database on User A's computer.

[D] The change to the estimated close date is lost.


A user that is working with two Microsoft Dynamics CRM organizations wants to know whether he or she can work offline with both organizations in Microsoft Dynamics CRM for Outlook. How should you advise the user?

[A] This is possible; both organizations can be made available offline. Run the Configuration Wizard to add both organizations.

[B] Only one organization can be configured

[C] This is possible; but only one organization can be made available offline. Run the Configuration Wizard to add both organizations

[D] Create two user accounts. Configure an organization for each user account.


Microsoft Dynamics CRM for Outlook is manually installed on a computer without offline capability. What must a user do to make offline capability available?

[A] Run the Configuration Wizard

[B] Click Go Offline

[C] Reinstall Microsoft Dynamics CRM for Outlook

[D] Nothing


Which of the following supports the installation of Microsoft Dynamics CRM 2013 for Outlook?

[A] A computer with Windows Vista and Office 2003.

[B] A computer with Windows 7 and Office 2007.

[C] A computer with Windows XP SP2 and Office 2007

[D] A computer with Windows XP SP1 and Office 2007.


You have been asked to change the display name for a Microsoft Dynamics CRM organization. What should you do?

[A] Edit the organization properties in Deployment Manager

[B] Rename the database for the organization in SQL Server Management Studio.

[C] In Deployment Manager, delete the organization and then import it. Change the name during import.

[D] Make the change in the Microsoft Dynamics CRM configuration database.


Which of the following tasks can be completed using Deployment Manager?

[A] Delete an organization

[B] Add new users to an organization

[C] Change the binding for the Microsoft Dynamics CRM website

[D] Move the organization database to a new SQL Server


Which of the following must be configured to use Server-Side Synchronization?

[A] Forward mailbox record

[B] Email Server Profile

[C] Email correlation method

[D] Default synchronization methods


Which of the following is true?

[A] Forward mailboxes can only be used with the Email Router

[B] The Email Router can perform synchronization of tasks directly with Exchange.

[C] The Email Router and Server-Side Synchronization can both be used in a Microsoft Dynamics CRM Organization.

[D] Server-Side Synchronization is available for Microsoft Dynamics CRM on-premises.


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