Microsoft Dynamics CRM (Customizations and Configurations) - Multiple Choice Question


Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft.

The product focuses mainly on Sales, Marketing, and Service sectors, but .net framework can be used to customize it.


You need to create a custom calculated numeric field that has five digits after the decimal point. Which field type should you use?

[A] Decimal number

[B] Floating point number

[C] Whole number

[D] Currency


You want to reduce the amount of data stored in auditing in Microsoft Dynamics CRM. Your Dynamics CRM environment has multiple audit logs. You need to delete at least one audit log. What should you do?

[A] Select the most recent audit log, and click delete.

[B] Create a bulk delete job, and select the audit entity.

[C] Select the oldest audit log, and click delete

[D] Select multiple audit logs, and click delete.


You create a new custom entity named Project. It has a lookup to Account. You create a field that maps from the City field on the Account to the Location field on the Project. What should a user do to apply the mapping?

[A] Create a new Account. From the Account create the new project.

[B] Look up an existing Account. From the Account record, add an existing project

[C] Create a new Project. Using the Account lookup, select an existing Account.

[D] Create a new Project. Using the Account lookup, create a new Account.


An organization wants to use Multi-Entity Quick Search. Which three entities can be used for Multi-Entity Quick Search? Each correct answer presents a complete solution. Choose three.

[A] Leads

[B] Custom entities

[C] Accounts

[D] Contacts

[E] Orders


You create a custom entity named Ocean. It has the plural name of Oceans. What are three system views for this custom entity? Each correct answer presents a complete solution. Choose three.

[A] Ocean Lookup View

[B] Ocean Advanced Find View

[C] Ocean Associated View

[D] My inactive Oceans

[E] My active Oceans


You are planning an enterprise implementation of Microsoft Dynamics CRM. Which tool provides sample code to support the configuration and customization of Solutions?

[A] A third-party data import tool

[B] Microsoft Dynamics CRM 2013 for Microsoft Outlook

[C] Microsoft Dynamics CRM 2013 Software Development Kit

[D] Microsoft Visual Studio 2013


A salesperson reports that quick find searches on accounts are taking too long. Which two best practices should you suggest to the salesperson? Each correct answer presents a complete solution. Choose two.

[A] Add a find field to the view.

[B] Ensure there is not an asterisk (*) at the beginning of the search term.

[C] Ensure there is an asterisk (*) at the beginning of the search term.

[D] Create a personal view


You add 20 new fields to the Lead entity in Microsoft Dynamics CRM. You also add these fields to the Account record. You use the Generate Field Mappings feature to create the mappings between the Lead and the Account. Which two options does Dynamics CRM check to create the mappings? Each correct answer presents part of the solution. Choose two.

[A] field types

[B] schema names

[C] display names

[D] values on option sets


You are performing an initial deployment of Microsoft Dynamics CRM. You create a view named Local Contacts. You want this view to be the default view for all users. What should you do?

[A] From the customization area, select the System View, and select Set Default

[B] Under system settings, configure the System View as default view for all users.

[C] While viewing the System View, put the view to set it as default for all users.

[D] When creating the System View, select the Default View type before saving the view.


You want to show values from a related entity in a form in Microsoft Dynamics CRM. Which two components can you use to display values in a sub-grid? Each correct answer presents a complete solution. Choose two.

[A] dashboard

[B] list

[C] chart

[D] report


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