Microsoft Dynamics CRM (Customizations and Configurations) - Multiple Choice Question


Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft.

The product focuses mainly on Sales, Marketing, and Service sectors, but .net framework can be used to customize it.


You customize the Lead entity by adding a country option set that is automatically populated for records created by a third-party website. You map the country option set in the Lead entity to a country option set in the Contact entity. When you create a Contact record, what happens if the option set value specified in the Lead does not exist in the Contact country option set?

[A] The text label and integer value for the country are copied from the Lead country option set to the Contact country option set.

[B] The text label for the country is copied from the Lead country option set to the Contact country option set and a new integer value is assigned.

[C] The country is copied to the Contact record but not added to the Contact country option set.

[D] The country field in the Contact record is left blank.


You are creating a custom entity. Which three communication and collaboration features can be disabled after they are enabled? Each correct answer presents a complete solution.

[A] Sending email

[B] Access Teams

[C] Document management

[D] Mail merge

[E] Notes


You are using Microsoft Dynamics CRM Online. You plan to create an entity named Project. The Project entity will have 15 custom fields. Which two properties can you change after you create the entity? Each correct answer presents a complete solution.

[A] Ownership

[B] Number of fields

[C] Define as activity entity

[D] Display Name


What type of relationship exists between the Marketing List entity and the Contact entity?

[A] One-to-many (1:N)

[B] Many-to-one (N:l)

[C] Native many-to-many (N:N)

[D] Manual many-to-many (N:N)


You need to add a new custom entity to a Microsoft Dynamics CRM database. Which three actions can you perform to achieve this goal? Each correct answer presents a complete solution.

[A] Execute a workflow.

[B] Import a Solution.

[C] Run a dialog.

[D] Create a new entity in the default Solution.

[E] Import data.


You are creating a customized Solution for a conference. Each conference attendee can register for multiple sessions, and each session can have multiple registered attendees. Attendees complete surveys after each session. Surveys have custom fields. Which relationship type should you use between attendees and session registrations to track surveys?

[A] One-to-many (1:N) from session registration to attendee

[B] One-to-many (1:N) from attendee to session registration

[C] Native many-to-many (N:N) between attendee and session registration

[D] Manual many-to-many (N:N) between attendee and session registration


A custom entity is no longer required. What should you do before deleting the entity?

[A] Remove the entity from any required security roles.

[B] Check whether the entity has any dependencies.

[C] Reassign all the records in the entity.

[D] Change the entity ownership to Organization.


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