Microsoft Dynamics CRM (Customizations and Configurations) - Multiple Choice Question


Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft.

The product focuses mainly on Sales, Marketing, and Service sectors, but .net framework can be used to customize it.


Which components cannot be added to a solution

[A] Subject

[B] Service Endpoint

[C] Goal

[D] Site Map


Which components can be added to a solution

[A] Team

[B] Message

[C] Business Rule

[D] Business Unit


Which statements are true about solutions?

[A] Saving your changes in a solution is mandatory

[B] It’s possible to export the Default Solution

[C] You cannot create more than 50 solutions

[D] Publisher is a mandatory field on a solution


You want to add a drop-down list control on a form to present a fixed list of choices to the user.
Which Data Type should you use?

[A] Lookup

[B] Option Set

[C] Picklist

[D] Multiple Lines of Text


Which statement about custom activity entities is true?

[A] You can display custom activity entities in the Sales, Service, Marketing, and Settings areas.

[B] The ownership of a custom activity entity can be set to Organization.

[C] You cannot change the display name of a custom activity entity.

[D] Custom activity entities are available to users who have access to other activity entities.


You create a one-to-many (1:N) relationship between a custom entity and Contact entities.
Which behavior type CANNOT be applied to the relationship?

[A] Referential, Restrict Delete

[B] Parental

[C] Referential with Merge set to Cascade None

[D] Referential with Merge set to Cascade All


A contractor is creating custom reports in your Microsoft Dynamics CRM database.
You need to prevent unnecessary access to sensitive account data.
Which security role should you assign to the contractor?

[A] Global Administrator

[B] Delegate

[C] System Administrator

[D] System Customizer


Which two elements can you add to a Field Security Profile? Each correct answer presents a complete solution.

[A] Teams

[B] Business Units

[C] Users

[D] Security Roles


Which of the following actions can you perform with the root Business Unit?

[A] Rename the Business Unit.

[B] Disable the Business Unit

[C] Convert the Business Unit to an Access Team.

[D] Move the Business Unit


What privilege must a user have to see the audit history of an individual record?

[A] View Audit Partitions

[B] View Audit Summary

[C] View Audit History

[D] Turn on Tracing


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